1. What Tejario is
Tejario is an online business-to-business marketplace. Suppliers list industrial products and services; buyers search, compare and send requests for quotation (RFQs) and enquiries.
Tejario is not a party to any deal between buyers and suppliers. We don’t sell, buy, deliver, inspect or hold payment for any product. Prices, quotes, contracts, delivery, payment, quality, warranties and after-sales service are agreed directly between the buyer and the supplier, who are each responsible for them.
2. Who can use Tejario
You must be at least 18 and use Tejario for a genuine business purpose. If you register for a company, you confirm you’re authorised to act for it, and “you” includes that company.
3. Your account
- Register as a Buyer or a Supplier and give accurate, current details.
- Keep your password secret. You’re responsible for activity on your account. Tell us straight away at [privacy@tejario.com] if you think it has been misused.
- One person or company may not run multiple accounts to get around a suspension or these Terms.
4. Suppliers: listings and profiles
If you list products or services, you confirm that:
- your company is legally registered and licensed to trade those products in the UAE;
- your listings, prices, specifications and photos are accurate and not misleading, and you keep them up to date;
- you own, or have permission to use, every photo, logo, text and trademark you upload;
- the products are lawful to sell in the UAE and meet applicable safety and quality standards;
- you’ll respond to RFQs and enquiries honestly and in good time, and use buyers’ contact details only to reply to their request. You won’t add them to marketing lists without their consent.
We may review, edit for formatting, refuse, unpublish or remove any listing or profile that breaks these Terms, at our discretion.
5. Buyers: RFQs and enquiries
When you send an RFQ or enquiry, you agree that we pass your request and contact details to the supplier you contacted or to suppliers relevant to your request. Send genuine requests only. A quote from a supplier is an offer from that supplier, not from Tejario. Check suppliers, products, documents and terms yourself before you pay or sign anything.
6. The Verified badge
A “Verified” badge means we checked that supplier’s trade licence or business documents when they were submitted. It is not a guarantee of the supplier’s products, prices, performance, financial standing or conduct, and it doesn’t mean we endorse them. We may remove a badge at any time.
7. Things you must not do
- post false, misleading, fraudulent or counterfeit listings, or impersonate another company;
- list items that are illegal or restricted in the UAE without the required permits, including weapons, controlled substances, or stolen or counterfeit goods;
- send spam or bulk unsolicited messages, or scrape or copy other users’ data or listings;
- upload viruses or harmful code, try to break or overload the site, or get around its security;
- use contact details obtained through Tejario to deceive, defraud or harass anyone;
- break any law, or infringe anyone’s intellectual property or privacy.
8. Content you post
You keep ownership of what you upload. You give us a non-exclusive, royalty-free, worldwide licence to host, display, resize, format and promote it on Tejario and in our marketing of the marketplace, for as long as it stays on the site. The Tejario name, logo and site design belong to us and may not be used without written permission.
9. Fees
Creating an account, listing products and sending RFQs is currently free. If we introduce paid plans or fees, we’ll publish the prices and give registered users at least 30 days’ notice. Nothing will be charged without your agreement.
10. Suspension and closing accounts
You can close your account at any time by emailing us. We may suspend or close an account, or remove content, if you break these Terms, if we suspect fraud, or if the law requires it. Where reasonable, we’ll tell you why.
11. No guarantees
Tejario is provided “as is” and “as available”. We work to keep it accurate and running, but we don’t guarantee that listings are accurate, that suppliers or buyers will perform, or that the site will be uninterrupted or error-free.
12. Limitation of liability
As far as UAE law allows:
- we’re not liable for any deal, dispute, loss or damage arising between buyers and suppliers, including product quality, delivery, payment or non-performance;
- we’re not liable for indirect or consequential losses, such as lost profit, lost business or lost data;
- our total liability to you for any claim related to Tejario is limited to the fees you paid us in the 12 months before the claim, or AED 500 if you paid nothing.
Nothing in these Terms limits liability that can’t be limited under UAE law, such as liability for fraud.
13. Indemnity
You agree to cover our reasonable losses and costs, including legal fees, arising from your listings, your content, your dealings with other users, or your breach of these Terms or the law.
14. Disputes between users
Disputes between buyers and suppliers are for them to resolve. If you report a user, we may investigate and take action under section 10, but we’re not obliged to settle the dispute.
15. Changes to these Terms
We may update these Terms. We’ll post the new version here with a new effective date and email registered users about significant changes. If you keep using Tejario after a change takes effect, you accept the updated Terms.
16. Governing law
These Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. The courts of Dubai have exclusive jurisdiction over any dispute about them.