This Privacy Policy explains how Tejario (“Tejario”, “we”, “us”) collects, uses and protects personal information when you use tejario.com. Tejario is operated by [Company legal name], [Licence no. / issuing authority], [Registered address], United Arab Emirates. We handle personal data in line with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.
Tejario is a business-to-business marketplace. It connects buyers who need industrial products and services with suppliers in the UAE. It is intended for people acting for a business, not for consumers or anyone under 18.
1. Information we collect
Information you give us
- Account details: your name, email address, username, password (stored encrypted), phone number, and whether you register as a Buyer or a Supplier.
- Supplier profile: company name, short description, logo, address and location, phone, email, website, and the categories you sell in.
- Product listings: product names, descriptions, photos, specifications, prices and categories that suppliers publish.
- Requests for quotation (RFQs) and enquiries: what you’re looking for, quantity, budget, location, details, any file you attach, and your name, company, email and phone number.
- Messages sent to suppliers through the site, and newsletter sign-ups (your email address).
- Verification documents a supplier may send us to obtain the Verified badge, such as a trade licence.
Information collected automatically
- Technical data: your IP address, browser type, device type, and the pages you visit and when. We use these to run the site, keep it secure, block spam and stop repeated failed logins.
- Cookies: see section 7.
2. How we use your information
- To create and manage your account and supplier profile.
- To publish supplier profiles and product listings on the marketplace.
- To pass your RFQ or enquiry to the supplier you contact, or to suppliers who are relevant to your request. This is the core of the service: when you send an RFQ, the supplier receives your contact details so they can reply with a quote.
- To send emails about your account, your RFQs and replies, and, if you subscribed, our business newsletter. You can unsubscribe at any time.
- To verify suppliers, prevent fraud, spam and misuse, and keep the site secure.
- To improve the site and understand which categories and features are used.
- To meet legal obligations and respond to lawful requests from authorities.
We rely on your consent, on what’s needed to provide the service you asked for, on our legitimate interest in running a safe marketplace, and on legal obligations.
3. Who we share it with
- Suppliers and buyers on Tejario. Information on a supplier profile or listing is public. RFQ and enquiry details go to the suppliers you contact or who match your request. Suppliers then handle your details under their own privacy practices.
- Service providers who run the site for us: web hosting and content delivery (Hostinger), and email delivery (Google Workspace / Gmail). They may only use the data to provide their service to us.
- Authorities, when the law requires it or to protect the rights and safety of Tejario and its users.
- A buyer or successor if Tejario’s business is sold or merged, under the same protections.
We do not sell your personal information.
4. Storage and transfers outside the UAE
Our website and email providers may store data on servers outside the UAE. When that happens, we rely on contractual safeguards with those providers and on your consent, given when you use the site and agree to this policy, as permitted by UAE law.
5. How long we keep it
- Account and profile data: while your account is active. Deleted within 90 days of account closure, unless we must keep it longer by law.
- RFQs, enquiries and messages: up to 3 years, so both sides can refer back to past requests.
- Security logs (IP addresses used for spam and login protection): up to 12 months.
- Newsletter email: until you unsubscribe.
6. Your rights
You can ask us to:
- give you a copy of the personal data we hold about you;
- correct data that’s wrong or incomplete;
- delete your data or close your account;
- restrict or object to how we use it, including stopping marketing emails;
- send your data to you, or to another service, in a common format;
- withdraw your consent at any time. This doesn’t affect anything done before you withdrew it.
You can edit most account and profile details yourself in your Dashboard. For anything else, email [privacy@tejario.com]. We reply within 30 days. If you’re not satisfied, you can complain to the UAE Data Office.
7. Cookies
Tejario uses only the cookies needed for the site to work: keeping you signed in, remembering your choices in forms, security, and fast page delivery. We do not currently use advertising or tracking cookies. If that changes, we’ll update this policy and ask for your consent first.
8. Security
We protect your data with encrypted connections (HTTPS), encrypted passwords, login protection, spam filtering and restricted access to our systems. No website is completely secure. If a breach affects your data and puts you at risk, we’ll tell you and the UAE Data Office as the law requires.
9. Changes to this policy
We may update this policy. We’ll post the new version here with a new effective date, and email registered users about significant changes.